Our rates are based on your shipping address and shipping method selected. The best way to calculate your order’s shipping cost is to load up your shopping cart and then use the built-in tool to calculate shipping to your area. You can do this before starting the checkout process.
Yes! For USA orders of $49 or more, Canadian orders of $69 or more, and Worldwide orders of $100 or more, we pay for shipping your order as a thank you for supporting our business. We do not cover international customs fees, duties, or taxes.
Customs fees, import duties, and taxes will apply to your purchase and are NOT INCLUDED in the price that you pay to Strawesome; you must pay these fees when your order is delivered at your destination. It is the customer’s responsibility to track the package once it has shipped and to contact the corresponding carrier to clear up any charges owed.
We process all orders within 1-2 business days. Business days are counted as Monday-Friday, excluding any major holiday or holiday observed by the carrier.
United States Domestic Orders
|USPS First Class Mail||1-4 business days plus 1-2 business days processing time|
|USPS Priority Mail||1-3 business days plus 1-2 business days processing time|
|FREE SHIPPING||All orders qualifying for FREE SHIPPING are shipped via USPS First Class Mail or USPS Priority Mail, depending on weight. Strawesome will select the appropriate shipping method.|
|USPS First Class Mail International||Varies by destination.|
|USPS Priority Mail International||Takes 6 – 10 business days to many major markets plus 1-2 business days processing time.1|
Yes. We do not provide any support for packages once they are shipped. We only provide tracking information. Once shipped, it is your responsibility to track the package and contact your local post office for any issues. Unfortunately, if your package does not reach its destination, we cannot provide any refund or replacement unless we receive the package back.
It may take up to 24 hours for the tracking information to display on the carrier’s website. International orders sometimes have limited tracking and the status may remain as “Shipment Accepted” even after an order arrives.
All time estimates are not guaranteed. The estimated time of delivery can be delayed due to weather and/or road conditions. The carrier’s website will often state if packages are being delayed due to weather. International orders may have delays due to the customs process. If there are any issues during delivery that cause a delay, no type of refund or credit will be issued.
Domestic: We will contact the customer as soon as the package is received back at our facility, if we don’t receive a response within 14 business days, the package will be discarded and no refund or replacement will be issued. For situations where the customer provided an incorrect shipping address and the package is returned to us for that reason, then the customer is responsible for any additional shipping charges to have the package reshipped to the correct address.
International: Packages that are returned due to nonpayment or incorrect address will be refunded after the following fees are assessed: original shipping charges, return shipping charges, any duties and fees owed on the package, and a restocking fee. If the fees amount to more than the original package, then no refund or replacement will be issued. Any packages returned to us due to the customer’s failure to pick up a package, nonpayment of customs fees, or an incorrect provided address will not receive a refund on shipping charges and may incur additional charges.
Once the order has shipped, Strawesome is not responsible for lost or stolen packages that were marked as delivered. Please contact the carrier for any information regarding the delivery.