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Returns & Exchanges

Returns & Exchanges

Return Policy

You can return any item for a full refund (minus shipping costs) within 30-days from the date of purchase, except for custom orders or items marked as clearance or final sale.

We will notify you by email or phone upon receiving your return. We will issue you a refund for the purchase price minus shipping within 3 business days of processing your return.

Please call or email us for instructions prior to returning your product(s) for a refund.  Any products mailed to us without prior authorization may not include the information required to properly be accepted and processed.

Returns must be received within 30 days of original purchase.

Exchange Policy

You can exchange any item within 30-days from the original date of purchase, except for custom orders or items marked as clearance or final sale.

We will notify you by email or phone upon receiving your product(s) for exchange. We will issue you a refund for any difference between the product prices involved in the exchange within 3 business days of processing your exchange. Strawesome will pay the shipping costs to send back your new items.

Please call or email us for instructions prior to returning products for exchange.  Any products mailed to us without prior authorization may not include the information required to properly be accepted and processed.

Exchange returns must be received within 30 days of original purchase.

Canceling an Order

You may cancel an order before it ships from our facility. Take immediate action to cancel your order since most orders ship same or next day. Credit card transactions will be voided or refunded back to your account within 3 business days. Refunded Paypal transactions are refunded immediately when processed.

Damaged or Defective Products

Damaged or defective products are eligible for replacement. Do not automatically return the products via mail. Email us if you’ve received a damaged or defective product purchased through Strawesome. If the damaged or defective product was purchased at a retail store, please see next section.

Returns at a Retail Store

Strawesome items purchased in a retail store may only be returned to the retail store where the product was originally purchased. Please contact the store you purchased the Strawesome product from for information regarding specific return policies.

Warranty Policy on Cleaning Brushes

Our cleaning brushes are covered by a general manufacturer’s warranty up to 12 months after purchase, but not for normal wear and tear encountered in proper usage.

Any warranties and/or guarantees given by sales people in shops and on other websites are those of those sellers (not Strawesome) and should be treated accordingly.