Frequently Asked Questions About Strawesome Glass Straws
Most FAQ pages are written like instruction manuals. Ours isn’t.
This page is here to answer the questions you’re really asking — not just the technical ones, but the quiet hesitations that come up before you hit “checkout.”
Think of it as your behind-the-scenes guide: part clarity, part reassurance, part “yep, I want this.” Whether you’re wondering which straw fits your tumbler, how to keep it sparkling clean, or what happens if one ever breaks, you’ll find honest answers here — plus the peace of mind that we’ve got you covered for life.
Product FAQs
What’s the difference between Skinny, Regular, Smoothie, and Boba straws?
Think of them like the right tool for the job (or the right shoes for the occasion).
- Skinny – Best for hot tea, coffee, or even sipping vodka on the rocks. It slows you down (in a good way). Only made in clear.
- Regular – Same size you’re used to at restaurants. Perfect everyday straw for water, juice, or cocktails.
- Smoothie – Thick enough to handle your frozen blueberry–spinach masterpiece without giving you a “smoothie mustache.”
- Boba/Bubble Tea – Our widest straw. Built just for those chewy tapioca pearls. You won’t want to use anything else.
👉 Not sure which is right for you? Read our guide to choosing the best glass straw →
Do you have a straw that fits my bottle, cup, or tumbler?
Most likely, yes! The fastest way to find out is to browse our ready-made collections for popular brands we already make straws for:
- Stanley Collection →
- YETI Collection →
- Starbucks Collection →
- Simple Modern Collection →
- Owala Collection →
If your cup isn’t listed, here’s how to check:
- Measure the height of your cup, then add about 2". That’s your ideal straw length.
- Check your lid opening. Looks can be deceiving — often it’s smaller than it appears. When in doubt, go one size narrower.
- Flip-top lids? If the connection is soft silicone, one of our straws may fit. If it’s hard plastic, glass won’t work well with it.
Still not sure? Send us a link to your cup or tumbler and we’ll help match it. And if nothing fits? We can even custom-make one just for you.
Where are Strawesome straws made?
We start with the highest-quality glass supplies we can find, then handcraft every straw in our Michigan studio. Nothing mass-produced, nothing outsourced.
👉 Peek behind the scenes: How Strawesome Glass Straws Are Made →
Why only glass?
Because it’s the gold standard. Other straws are like fast food — quick, cheap, but never satisfying. Glass is safe, clean, beautiful, and made to last.
👉 Learn why we’re purists: Why Glass Straws Beat Metal, Bamboo, and Silicone →
Are Strawesome glass straws safe?
Yes. Our straws are made from strong, durable glass — much tougher than people expect — and designed for everyday use.
Like any glassware, we recommend giving your straw a quick glance before use to make sure it hasn’t chipped or cracked. And if it ever does? Don’t risk it. That’s exactly why we back every straw with our Lifetime Warranty. We’ll replace it for you, no questions asked.
Peace of mind, for life.
👉 For full details on safety and why glass is the best choice, see our Glass Straw Safety page →
How does the Lifetime Warranty work
If your straw breaks (hey, accidents happen), we give you store credit to replace it. Simple. It’s like insurance for your favorite pair of jeans — you never expect them to rip, but if they do, you’re covered. No hoops, no hassle.
And yes — we’ve been doing this since 2009 and have replaced less than 3% of the straws sold. That’s why thousands of customers trust us to make the last straw they’ll ever need.
We use the honor system, so if you purposely broke your straw, please refrain from requesting a replacement.
How do I care for my Strawesome?
As easy as it gets. Just put it in the dishwasher (give it a spot in the silverware caddy) or give it a quick brush rinse. No special cleaners, no extra steps. It’s like washing a regular drinking glass — simple, effortless, and made to fit right into your daily routine.
👉 For more tips, see our Glass Straw Care & Cleaning Guide →
Order FAQs
Why won’t my discount code work
Most often it’s because only one coupon can be used per order. If you’re shopping a flash sale, sitewide sale, or other promotion, an extra code won’t stack on top.
Still stuck? Reach out and we’ll help you get it sorted quickly — we never want you to miss out on savings.
I just ordered, and now there’s a sale. Can I get the new price?
We know that timing can feel frustrating — and we wish we could always line up perfectly with everyone’s cart. But because promotions change often, we can’t retroactively adjust past orders.
The good news: we run special offers regularly, so there will always be another chance to grab a deal. Make sure you’re on our email list so you’re first to know.
Can I change or cancel my order?
Maybe — but you’ll need to be quick! We often ship the very same day. If you need to cancel or change something, reply right away to your order confirmation email and we’ll do our best to catch it.
Once your order leaves our studio, it’s officially on its way and we can’t make changes.
What is Strawesome's return policy?
We stand behind our straws 100%. If you’re not happy — whether you picked the wrong size, ran into a quality issue, or they just didn’t meet your expectations — let us know. We’ll make it right with an easy return or exchange so you get the straws you’ll truly love.
(Shipping costs aren’t refundable, but everything else is designed to be as smooth as possible.)
👉 Click here to start your return or exchange.
Shipping FAQs
How much is shipping and how long will it take?
Shipping is automatically calculated at checkout based on weight and destination — so you only ever pay what it actually costs to ship your order. Most orders ship out the same or next day, and delivery time depends on your location and carrier speed.
Here’s the good news:
- USA orders: Free shipping on all orders $49+.
- Worldwide orders: Free shipping on all orders $100+.
Please note that international customers may be responsible for local duties and taxes when their package arrives — those are set by your country and collected separately.
👉 Fast handling, fair rates, and free shipping when you hit the threshold.
What should I do if my package is delayed?
We ship every order fast — most go out the same or next day (always within 48 hours). Once it leaves our hands, our shipping partners work hard to get it to you, but sometimes weather, busy seasons, or routing hiccups can cause delays.
The good news? Almost every package makes it through, just a little behind schedule. Your tracking will update as soon as it’s moving again. If it ever feels like it’s really stuck, reach out — we’ll help you sort it out.
👉 Pro tip: sign up for text/email updates from the carrier when you get your tracking number so you’ll always know the latest status.
My tracking says “delivered,” but my package isn’t here. What now?
Don’t panic — carriers sometimes scan “delivered” a little early. In most cases, your package shows up within 1–2 business days.
Here’s what to do:
- Give it a day or two.
- Check with neighbors or anyone in your household who may have grabbed it.
- Still nothing? Contact the shipping carrier with your tracking number — they can often track it down quickly.
If the carrier determines it’s lost, let us know and we’ll work with you to get a replacement on the way.
👉 Pro tip: double-check your shipping address at checkout to avoid delivery mix-ups.
Still need assistance?
If you did not find your answer above in the FAQs or you still need assistance, please contact us and we will get back to you as quickly as possible.