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FAQs

Topics

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Quality, Materials, Made in USA

What type of glass are your straws made from? Is it safe?

We use borosilicate glass to make our straws and we have taken the extra step to have the glass tested by a third-party laboratory to verify the safety and integrity of its composition. Here are some facts about this type of glass:

  • Type of glass discovered in the late 1800s
  • Main ingredients: silica and boron oxide
  • Non-porous and hypo-allergenic
  • Super durability - more resistant to breaking than other glass
  • Used for high-quality beverage glassware and kitchenware (like measuring cups, coffee pots)
  • Both microwave and dishwasher safe
  • BPA-Free and toxin free
  • Borosilicate glass is even used on the Space Shuttle!

Where are your glass straws made?

We personally hand-make all our glass straws in our own workshop in Michigan. Our carrying cases are also manufactured in Michigan. Our cleaning brushes are manufactured in the USA. We use local and environmentally conscious suppliers as much as possible.

Will the colored accents ever wash off or fade away?

No. Whether clear or colored, everything on our straws is glass. Unlike plastic straws that fade and leech toxins into your beverages, glass straws stay beautiful and toxin-free over and over and over again.

Choosing the Right Straw

How do I determine what straw to get?

We offer straws in different lengths and diameters as well as straight and bent to accommodate the different containers and liquids that you may wish to use them with. You basically have four choices to make when selecting a straw:

  1. The length or height of the straw: Measure the height of your container(s) and then make sure the straw will be a little taller.
  2. The diameter of the straw: Consider  the type of beverage(s) that you will use it with. Generally, the thicker the beverage, the bigger you want the inside diameter of your straw to be. Inside/Outside diameters offered are Skinny (4.5 mm/7.0 mm), Regular (5.7 mm/9.5 mm), Smoothie (7.6 mm/12.0 mm) and Bubble Tea (10.0 mm/15.0 mm). 
  3. Straight or Bent: This is a personal preference. The only thing to consider here is that either way, it is fixed. Some customers get one of each if they can't decide on one.
  4. Decorative or Non-Decorative: This too is a personal preference, but we recommend choosing a decorative straw that you are attracted to. It will make drinking from it more fun, visually pleasing, and be a great conversation starter. Most customers fall in love with their straws, so we believe you will too!

Can you offer more help in determining what straw to get?

For reference, the average/typical plastic straw you would get at a fast food restaurant is 8 inches in length and regular in diameter. The following list can be used as a rough guide to assist you in determining the perfect straw for your container/beverage:

6" Skinny or Regular - Tea Cup, Small Glass, Kids cups, Wine glasses, Cocktails

6" Smoothie - Again for smaller cups and glasses, but for thicker liquids

8" Skinny - 16 oz Reusable To-Go Cup

8" Regular - Standard Drinking Cup/Glass, 12 oz Beer or Pop Can

8" Smoothie - Standard Drinking Cup/Glass, but for thicker liquids

10" Skinny - 24 oz Reusable To-Go Cup

10" Regular - Mason Jar, 20oz Pop Bottle, Beer Bottle, Starbucks Venti

10" Smoothie - For your thicker liquids in taller glasses

Bubble Tea - These straws are for those trendy tapioca balls. Again, match the straw length with your container height.

I’m new to glass straws and am a little overwhelmed by all the choices.  Do you have a recommendation for first timers?

Yes, we have created a starter set for just this situation.

Cleaning, Storing, Handling

Is it possible to clean these straws without a cleaning brush?

Yes, it is possible to not use a brush. Rinse your straw in hot water and wash with soap immediately after use.  If you forget to clean it right away and the straw dries without being rinsed, you may have trouble cleaning the inside if you don't have a dishwasher. Now you see why we offer a cleaning brush! If you are faithful with rinsing/washing after each use or have a dishwasher to use for regular cleaning, a cleaning brush is not necessary.

One thing to keep in mind with bent straws is that the brush can sometimes be difficult to get in bend. We recommend rinsing in hot water immediately after use to make cleaning a breeze.

Is it safe to put my straw in the dishwasher or microwave?

Yes, it is safe in either appliance. In fact, you may want to sanitize your straw in the dishwasher. Best practice is to set aside a silverware compartment just for your glass straws so that they are not banging around with the silverware.

If my straw is cloudy, how can I get it back to its original shine?

Take a deep breath and relax. This sometimes happens from hard water conditions in the dishwasher. Soak it in distilled white vinegar to return the glass to its original beauty. If you have a cleaning brush you can use after a short soaking, it will speed the results.

Is there a safe way to store my straw when not in use?

Treat your straws with care. If you put them in a drawer, make sure that they will not be disturbed by other items in the drawer. We receommend that you keep them out in the open to show them off! Your guests will comment and your family will use them more if they are handy and out in the open. Putting them in a glass or glass jar so that they are easy to access is the way to go. On the window ledge above the sink, on the counter, table, bar, or buffet; or even on a shelf behind a glass door are some great suggestions.

Can my straw chip or crack easily under normal use? 

No, but treat your straw like any other glass item in your home. Some people think glass straws are unbreakable and that is not true. They are made of the strongest commerically available glass that we can get our hands on, but that doesn't mean they won't break. Just like you wouldn't purposely drop a glass on the tile floor, treat these straws with some care. If you ever notice any chipping, cracking or breakage, stop using the straw immediately and click here to request a replacement straw. Under normal use, your straw will last a long time and become an enjoyable beverage accessory.

Custom Orders, Bulk Orders

If I prefer a different size or style glass straw, can you custom make it?

Yes we can.  In fact, we get these requests all the time. After using a reusable drinking straw, customers find the need to get one for every size container they drink out of! We can also do unqiue color combinations and designs. Contact us for a quote.

I want to give glass straws for wedding favors or corporate gifts. Can I order in bulk for my special event?

Of course! We'd love to make your event a memorable one. For larger orders, we can have the straws shipped to you clean and ready to use, custom gift wrapped for the special ocassion, and even engraved with a logo, name, or other text/design on each straw! Available for an additional cost. Contact us for a quote.

Shipping

We have moved our Shipping FAQs to their own page.

Wholesale, Resellers

Do you offer wholesale pricing?

Yes. If you are ordering bulk, we can typically offer wholesale pricing. Resellers enjoy wholesale pricing as well. Give us a call to inquire.

Can I become a reseller?

Yes, we are adding new resellers all the time. If you or your company are interested in becoming a reseller, contact us to start the process. We'd love to hear from you.

Replacements, Returns

I accidentally broke my straw, can I have it replaced?

We are sorry for your loss! Fortunately we have a lifetime guarantee against accidental breakage.  Click here to request a replacement straw. We use the honor system, so if you purposely broke your straw, please refrain from requesting a replacement.

How does the replacement process work?

We ask customers who have a broken straw to please fill out this replacement request form. There is no need for you to return your broken straw to us as most cannot be repaired.

We will email you an electronic coupon code worth the retail price of the broken product (taxes and shipping are not included) which you can use on strawesome.com to order any replacement product you choose. If you order a product of higher value, you will simply pay the difference. If your coupon code expires before you use it, just let us know and we will extend it. This is a technical issue that we will fix in our new website. Our lifetime warranty does not expire.

If your broken straw was custom or is no longer available to purchase on the website, we will (to the best of our ability) create a replica of the exact same product for you.

I'm not satisfied with my glass straw. Can I return it?

For non-custom orders, you can return your straw(s) for a refund within 30 days of your original purchase date. We will refund your purchase minus shipping.

If you prefer to exchange your straw for another, we will be happy to do an exchange within 30 days of your original purchase date for the cost of shipping.

Please contact us for return/exchange instructions prior to returning your straw(s).



Got other questions? Ask!